Frequently Asked Questions
Each surgery has a specific Global Surgery Package–0, 10 or 90-day global periods. ‘Global’ is the period of time (usually 90 days) following a surgical procedure. During this time, all follow-up visits for this condition are included in the initial charge. You may incur additional charges if the doctor evaluates other conditions during this time.
What services within the global period are covered?
Follow-up office visits related to the surgery are covered. Also, complications following surgery (related to the surgery) not resulting in a return trip to the operating room, unless otherwise indicated in your insurance policy are covered within the global period.
What services within the global period are NOT covered?
Services provided by physicians of a different specialty, office visits unrelated to the surgery including new conditions of the same body part, diagnostic tests and additional procedures and same-day of surgery office visit used to determine surgery are not included in the global period.
Where should I call after hours for non-emergency concerns?
When should I call the office?
If you are experiencing post-op worsening redness, swelling, fever, excessive drainage or pain not controlled with prescribed pain medication, please call the office at (479) 935-3227 during office hours or you may have Dr. Kelamis paged via the hospital operator after hours.
For emergencies, call 911.
What are your office hours?
Office hours are:
Monday-Thursday 8:30-4:30 pm
Friday 8:30-12:00 pm
How do I get to the office?
We’re located at 101 Grant Place Suite A – Lowell, AR 72745 just off exit 78 on HWY 264 .
Is Dr. Kelamis in my insurance network?
Please contact your insurance provider to determine eligibility. We accept a variety of insurance plans. You may call our third-party billing company, Ozark Coding Alliance, at (479) 935-2900 for specific billing and insurance questions.
Are you accepting new patients and, if so, how far out are you scheduling?
Yes, we’re happy to welcome new patients and referrals. If you have been referred from another medical provider we will contact you as soon as we receive the referral to schedule. Please call us to schedule your appointment.
How long does it take to be scheduled for surgery and can I choose the specific date?
Dr. Kelamis operates at various local facilities. We will work with you to schedule surgery as soon as desired and is needed based on your specific health needs, preferences, insurance authorization (if applicable) and facility schedule.
Does Dr. Kelamis do telehealth visits?
Yes, Dr. Kelamis is able to schedule certain visits as telehealth visits.
Do you have a patient portal?
We are pleased to report we offer our patients a portal where you can enter and/or confirm personal health information, ask general or nurse questions, etc.
Does Dr. Kelamis collaborate with other surgeons?
Dr. Kelamis operates with a variety of local surgeons including breast, colorectal, orthopedic, general, gynecology, etc.
Do you offer a professional skin care line, Botox and dermal fillers?
Yes! We offer ZO by Obagi, Botox, Jeuveau, Revance, and Juvederm dermal fillers. Please contact our office for current promotions!